Clinical Hotlines & Adverse Events Support

Patient questions arise at all hours of the day. Delays in getting the answers they need can result in patients missing scheduled therapy doses or quitting their therapy altogether. Fortunately, ICS' clinical hotlines stand ready to respond.

Staffed by nurses around-the-clock, every day of the year, our clinical hotlines provide toll-free numbers for patients, caregivers, and providers to call with clinical questions about your product or to report adverse events.

For clinical information needs, advantages include:

• Encouraging the proper and continual use of your product
• Reinforcing your company's image with key product stakeholders
• Proactively addressing any problems patients and providers have with your product

And for adverse event reporting, ICS' clinical services provide:

• Customized standard operating procedures to meet the specific needs of your product
• A framework for audits by the FDA
• Call center nurses who are trained in FDA regulatory compliance
• Multiple options for FDA reporting, including programs where manufacturer clients report all adverse events, programs where ICS only conducts preliminary data collection, and programs where ICS submits adverse event reports directly to the FDA on our clients' behalf