Data & Reporting

The expectations on new products are higher than ever. You simply cannot afford a "wait and see" approach to product decisions. ICS understands this and has taken steps to help you proactively address potential product issues.

With our data and reporting services, ICS provides program metrics that allow you to see the impact your product has on patients. Find additional insight into how your key stakeholders perceive and use your product. Make more educated decisions about what other steps you can take to create a greater impact on patients' lives.

Examples of the reporting that could be developed depend on scope of program services. The following are potential data points to report on:

• Percentage of patients opting into program
• Driver for opt-in program; i.e. HCP, patient, friend, etc.
• Average abandonment rate of calls
• Average talk time with patients
• Follow-up calls provide discontinuation information including patient percentages, drop-out week, and reason
• Adverse event tracking and reporting
• Feedback on starter kits and welcome call
• Percentage of follow-up calls made by patient
• Enrollees by source – phone, fax, web
• New starts by reason, disease progression, dissatisfied with previous therapy, family or friend recommended, physician recommended, etc.
• Restarts by reason
• Drugs patient are switching to, or have switched from
• Number of starts by reason
• Aging report of patient retention on program follow-up call timing