Expert Account Management

Group of associates talking

ICS provides an account management team as specialized as your product

Single point of contact and business owner
  • Business owner appointed during implementation and stays on for day-to-day activity

  • Conduit to the rest of the organization
  • Strategic business partner and extension of your organization
Consultative approach to your business
  • Understanding of commercialization strategy and business goals
  • Identification and alignment of in-house services to meet your needs
  • Guidance on legislation (e.g. DQSA preparation strategy)

Post-launch meetings

  • Weekly/monthly conference calls
  • Quarterly business reviews

An customer service associate takes calls while working on a laptop

A single point of contact throughout your program provides the opportunity for open dialogue and continuous accessibility.

An customer service associate takes calls while working on a laptop
An customer service associate takes calls while working on a laptop
Through your account managers, you'll have access to:

Account Management Support

  • Senior Vice President of Client Operations
  • Managers and Senior Managers
  • Implementation Managers
  • Account Coordinators
  • Customer Service Team
  • Commercial Learning Team

Operational Support

  • Distribution Center
  • Client Financial Services
  • Technology Solutions

  • Quality Assurance

  • Continuous Improvement

  • Serialization Services

A team approach to program launches

Only ICS follows such a rigorous and consultative process to work side-by-side with you in growing your business. Take confidence in our ability to act as an extension of your supply chain and the face of your company to your customers.

Vials of an injectable medical product