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  • About ICS
    • Who We Are
    • Why ICS
    • Our History
    • Our Leaders
  • Solutions
    • Storage and Distribution
    • Order-to-Cash Services
    • Title Model Solutions
    • Cell and Gene Therapy
    • Comparator Sourcing
    • Performance Analytics
    • Expert Account Management
  • Insights
    • Insights
    • Explore by Topic
  • Careers
    • Careers at ICS
    • Life at ICS
    • Find Jobs
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Expert Account Management

ICS provides an account management team as specialized as your product

Single point of contact and business owner

  • Single point of contact and business owner
  • Conduit to the rest of the organization
  • Strategic business partner and extension of your organization

Consultative approach to your business

  • Understanding of commercialization strategy and business goals
  • Identification and alignment of in-house services to meet your needs
  • Guidance on legislation (e.g. DQSA preparation strategy)

Re-occurring touch-points and business reviews

  • Weekly/monthly conference calls
  • Onsite business reviews

A single point of contact throughout your program provides the opportunity for open dialogue and continuous accessibility.

An customer service associate takes calls while working on a laptop

Through your account managers, you'll have access to:

Account Management Support

  • Vice President of Client Operations
  • Managers and Senior Managers
  • Implementation Managers
  • Account Coordinators
  • Customer Service Team
  • Training and Education Team

Operational Support

  • Distribution Center
  • Client Financial Services
  • IT
  • Quality Assurance
  • Continuous Improvement
  • Serialization Services

A team approach to program launches

Only ICS follows such a rigorous and consultative process to work side-by-side with you in growing your business. Take confidence in our ability to act as an extension of your supply chain and the face of your company to your customers.

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