Expert Account Management

ICS provides an account management team as specialized as your product

Single point of contact and business owner

  • Single point of contact and business owner
  • Conduit to the rest of the organization
  • Strategic business partner and extension of your organization

Consultative approach to your business

  • Understanding of commercialization strategy and business goals
  • Identification and alignment of in-house services to meet your needs
  • Guidance on legislation (e.g. DQSA preparation strategy)

Re-occurring touch-points and business reviews

  • Weekly/monthly conference calls
  • Onsite business reviews

A single point of contact throughout your program provides the opportunity for open dialogue and continuous accessibility.

An customer service associate takes calls while working on a laptop

Through your account managers, you'll have access to:

Account Management Support

  • Vice President of Client Operations
  • Managers and Senior Managers
  • Implementation Managers
  • Account Coordinators
  • Customer Service Team
  • Training and Education Team

Operational Support

  • Distribution Center
  • Client Financial Services
  • IT
  • Quality Assurance
  • Continuous Improvement
  • Serialization Services

A team approach to program launches

Only ICS follows such a rigorous and consultative process to work side-by-side with you in growing your business. Take confidence in our ability to act as an extension of your supply chain and the face of your company to your customers.

Work with us