Life at ICS

Customer Service Rep with headset
Father and son read a book together

Our guiding principles

We are united in our responsibility to create healthier futures.

Put people first. The rest will follow.

We are committed to improving life. Success for our company happens when we help our partners and associates thrive.

Be part of the solution.

Curiosity is contagious. Empathy and passion are too. We turn chaos into order by creating solutions that enrich the lives of those we serve – our manufacturer partners, patients, associates and communities around the world.

Tell the truth, tell it fast.

We believe that being kind means that we are direct, but with good intention. Together this allows us to move forward with clarity and alignment.

Be bold & stay humble.

We have confidence and respect in each other’s ability and expertise, which empowers us to take risks when they are worthy. Our humility keeps us grounded.

Celebrate individuality. Act as a community.

There is power in our individual perspectives. Our greatest impact is when we collaborate as one, using our collective expertise to generate ideas with sustaining value.

Our Purpose and Guiding Principles in Action

Each Distribution Center hosts monthly events designed to bring associates together, from quarterly cookouts and March Madness basketball shoot outs to themed lunches where associates bring in fare to share. For example, a "Pie in the Face" and dunking booth event raised nearly $1,200 for organizations who take care of kids with serious and sometimes terminal illnesses. Associates in Frisco proudly donated back-to-school supplies to a local school district.

These are just a few examples among many of how our teams are already living our Purpose.  

These types of events demonstrate our philosophy and commitment to associate engagement and appreciation. "I am very proud of our operational performance," said Stan Byrum, Vice President of Specialty Distribution. "A big part of our success is the positive working environment, the dedication and pride of our associates, and very strong internal communications. Even with technological advancements, a human is going to touch every process of the operational flow, and we have to rely on our teams to perform at a very high level."  


Associate mans a hotdog and popcorn booth
Associate has been pied in the face

ICS consists of dedicated associates who work in a wide range of roles across our business and are passionate about our mission of improving healthcare.

Why work with us?

ICS gives to every community we call home

With a focus on bettering lives and the communities in which we operate, we support associates who wish to volunteer during work hours. In addition to having access to a network of volunteer opportunities, each associate has eight hours of paid Volunteer Time Off per year. 
Frisco Associates volunteer at a local toy drive together

The Associate Assistance Fund

This nonprofit charitable organization was established in 2012 to provide emergency financial services to AmerisourceBergen associates and their families. Completely funded through voluntary payroll contributions, the program has helped more than 180 associates to date.
Associate Assistance Fund logo

An inspiring work environment

AmerisourceBergen receives praise year after year not only for excelling at what we do, but also for creating an inspiring, award-winning work environment. We value our associates and focus on customer service, and at the same time we bring innovation to the industry and compete with nationally renowned brands. 
ICS Associates wearing their pink t-shirts for breast cancer awareness

Become a part of our team

We offer a variety of challenging and rewarding roles for those interested in working in the fast-paced, ever changing environment. We put people first. We start by hiring the heart, and then provide the training, support, and opportunity to help each person thrive.