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Contract management and chargeback processing

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Best-in-class contract management software

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We provide our manufacturing partners with the advantage of utilizing the latest proprietary contract management software, with online access to chargeback transaction reports that display contract, membership, and pricing data. Manufacturers will be able to set pricing, bundle products, and integrate contracts across your enterprise into a single system while staying compliant with your customer’s EDI 844 (chargeback submission) and EDI 849 (chargeback reconciliation) requirements.
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Proprietary chargeback processing system

Associate scans barcode in our Louisville Distribution Center
Our proprietary chargeback and contract management system, InCharge, helps us process an average of 570,000+ lines per month, of which 96.4 percent of EDI lines are processed the same day. The InCharge application performs the validation of membership edibility while administering your customer contracts. Detailed chargeback reporting provides our manufacturing partners with the data necessary to review and monitor processed and rejected submissions. This speed and accuracy in the contract update, validation, and processing allows ICS to close the gap in time between chargeback submissions and A/R deductions on behalf of our manufacturing partners.   
Associate scans barcode in our Louisville Distribution Center

Chargeback processing

  • Commercial contracts

  • Government contracts

  • Available contract-based volume pricing

  • Processing EDI submissions: 3 business days

  • Processing manual submissions: 5 business days

Chargeback reporting

  • Daily error reporting to capture and reconcile issues
  • Detailed line level reporting available through contract management system
  • Ability to configure customized reports
  • GPO admin fee reports (based on processed chargebacks)

Alfonso Gomez

Associate spotlight

Alfonso Gomez

Our commitment to excellence starts with leaders like Alfonso Gomez, Senior Director of Client Development for ICS. Alfonso joined ICS in 2000 and is a seasoned third-party logistics (3PL) veteran with over 18 years of experience managing various aspects of 3PL operations. His responsibilities encompass the strategy and execution of client and program development, including oversight and leadership of the sales and operating planning (S&OP) process, strategic RFPs, and comparator sourcing analysis processes. Mr. Gomez has held several positions in both client financial services and operations finance and has been instrumental in driving high performance with both teams. Meet more of our leaders to learn more about how they embody our vision and values.

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Looking for third-party logistics solutions that improve supply chain efficiencies and maximize commercialization success? Contact us to learn more.
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