
Michelle Preciado
Director, 3PL Customer Service
ICS
Michelle started her journey with ICS in 2005 as an AR Collections associate and then progressed through the department leader roles resulting in client Account Management. Michelle combined knowledge of customer care processes with previously gained experience and assumed responsibility as the Senior Manager of the Title Customer Care team in 2019. As of 2021, Michelle took on the role of Director of Customer Service.
It has been a positive experience for her professionally, but she has really enjoyed seeing ICS grow from just a handful of manufacturer programs then to the large, worldwide reach we have now. Michelle is an alumna of Dallas Baptist University and holds a BBS in Business Management.