Performance Analytics

We're committed to providing exceptional service

99.97% SLA

 INVENTORY AND DISTRIBUTION ACCURACY

99.5% SLA 

CUSTOMER SERVICE ORDER ENTRY ACCURACY

90% within 20 seconds

TELEPHONE answer speed in customer service

<5% abandoned

telephone abandon rate in customer service

Improve supply chain and business performance

On top of our superior service level, we leverage your 852 and 867 data to provide actionable analytics that identify customer behavior patterns to help enhance your business decision-making. 

Distribution

  • 852 and 867 data 
  • Specialty pharmacy
  • Irregularity customer alerts and pre-sets

Finance and trending

  • Sales
  • Profitability
  • Chargeback analysis
  • Customer purchasing behavior

Procurement

  • Supplier management
  • Risk and compliance 
  • Forecasting and inventory management
$22 billion
in product shipped annually
900+ million
transactions managed annually
100+ programs
supporting a variety of product lines and disease states

DataMart: Complete Visibility

Our DataMart web portal reporting tool allows manufacturers to view orders as they are processed through our system, in real-time, 24/7 and obtain daily confirmed order activity through our reporting application. Our clients can receive integrated, online and real-time reporting encompassing all aspects of inventory, distribution, order and financial management
Associate working on a laptop and talking on a headset

Real-time reporting for faster decisions

ICS Analytics: Simply Smarter

Data and the way you use it has evolved. We think it's time analytics reporting caught up. Introducing ICS Analytics, a tailored sales and inventory analytics tool designed to provide pharmaceutical companies the actionable intelligence they need to make the right decisions in real time. 

ICS Analytics