Performance Analytics
We're committed to providing exceptional service
99.97% SLA
Inventory and distribution accuracy
99.5% SLA
Customer service order entry accuracy
90% within 20 seconds
Telephone answer speed in customer service
<5% abandoned
Telephone abandon rate in customer service
Improve supply chain and business performance
On top of our superior service level, we leverage your 852 and 867 data to provide actionable analytics that identify customer behavior patterns to help enhance your business decision-making.
Distribution
- 852 and 867 data
- Specialty pharmacy
- Irregularity customer alerts and pre-sets
Finance and trending
- Sales
- Profitability
- Chargeback analysis
- Customer purchasing behavior
Procurement
- Supplier management
- Risk and compliance
- Forecasting and inventory management
$22 billion
In product shipped annually
900+ million
Transactions managed annually
100+ programs
Supporting a variety of product lines and disease states
DataMart: Complete Visibility
Our DataMart web portal reporting tool allows manufacturers to view orders as they are processed through our system, in real-time, 24/7 and obtain daily confirmed order activity through our reporting application. Our clients can receive integrated, online and real-time reporting encompassing all aspects of inventory, distribution, order and financial management
Real-time reporting for faster decisions
ICS Analytics: Simply Smarter
Data and the way you use it has evolved. We think it's time analytics reporting caught up. ICS Analytics is a tailored sales and inventory analytics tool designed to provide pharmaceutical companies the actionable intelligence they need to make the right decisions in real time.
