Since 1997, we have been a pioneering force in outsourced third-party logistics (3PL) for the pharmaceutical sector, offering exclusive full-service specialty solutions with temperature-control capabilities tailored for therapies across a range of temperatures. With a focus on enhancing supply chain efficiency, maximizing return on investment (ROI), and delivering exceptional patient care, ICS stands out as the premier 3PL provider in the pharmaceutical industry.

We offer comprehensive cell and gene therapy (CGT) logistics solutions designed to navigate the complexities of transporting sensitive materials from manufacturers to patients through a well-coordinated supply chain. With a focus on creating cryogenic transport and storage solutions, ICS provides specialized services including cryogenic infrastructure, order-to-cash financial management, and innovative distribution models to ensure seamless delivery of therapies. By offering end-to-end storage and distribution solutions, we support cell and gene therapy innovators in getting their treatments to patients efficiently and effectively, ultimately contributing to creating healthier futures through continuous excellence and commitment to quality service.

We offer comprehensive comparator sourcing services to assist pharmaceutical manufacturers in obtaining branded or generic comparator drugs essential for clinical trials. Ensuring product integrity and fair pricing, ICS leverages trusted industry relationships to directly source these critical drugs from pharmaceutical companies, including U.S. drugs such as branded, generic, and specialty medications.

By addressing challenges related to cost, time, and product integrity, we ensure our services are both fast and practical. Our expertise in temperature-controlled logistics, industry leadership, trustworthiness, fair pricing, and flexibility makes us a trusted partner. We support successful comparator clinical trials with our comprehensive and reliable solutions.

We provide a dedicated account management team tailored to meet the specialized needs of your product. Acting as a single point of contact and business owner, this team ensures seamless communication, strategic partnership, and alignment with your commercialization strategy and business goals.

Through regular calls, quarterly business reviews, and post-launch meetings, ICS's account managers facilitate open dialogue and continuous accessibility. With access to a range of support functions including senior leadership, implementation managers, customer service teams, and quality assurance experts, we offer a comprehensive and consultative approach. This approach is designed to support your business growth and supply chain success.

We offer comprehensive order-to-cash services to support pharmaceutical manufacturers in optimizing their supply chain and commercialization strategies. By providing a full suite of services including customer service management, warehouse operations, accounts receivable management, DataMart visibility, client financial services, contract management, chargeback processing, and next-level analytics, ICS ensures efficient and accurate processing of orders and financial transactions. These comprehensive services enable us to meet the diverse needs of our clients effectively. With an emphasis on tailored solutions, expertise, and continuous improvement programs, we act as a reliable partner in streamlining operations and enhancing patient care delivery.

We are dedicated to top-notch service, boasting remarkable service level agreements (SLAs) for precision in inventory, distribution, and customer service order entry, along with swift telephone response times and minimal abandon rates. Harnessing data, ICS delivers actionable insights to elevate supply chain and business performance across distribution, specialty pharmacy, finance, sales, chargeback analysis, procurement, risk management, and beyond. Through tools like DataMart for instant visibility and ICS Analytics for savvy decision-making, we equip pharmaceutical companies with the insights needed to fine-tune operations and swiftly make informed choices.

Explore how our pharmaceutical warehousing ensures therapies are kept in optimal condition. Aligned with good distribution practices (GDP), our distribution centers prioritize cleanliness, safety, and temperature control, adhering to stringent pharmaceutical storage standards. With specialized areas for hazardous items, serialization compliance, and a focus on security and quality management, ICS offers unmatched support for pharmaceutical manufacturers seeking efficient and secure distribution solutions.

Our Title Model solution provides a unique distribution approach where ICS takes title of the product on behalf of the manufacturer, handling warehousing, distribution, and order-to-cash management. This innovative solution accelerates product launches by streamlining speed to market, reducing risks, and expediting cash flow. With a focus on mitigating risks and realizing revenue, Title Model is particularly suited for specialty manufacturers seeking full supply chain services with predictable accounts receivable recognition. By leveraging ICS's licensing and expertise, manufacturers can benefit from a scalable supply chain solution that optimizes operational efficiency and time-to-market for their products.