ICS provides an account management team as specialized as your product
Single point of contact and business owner
Business owner appointed during implementation and stays on for day-to-day activity
- Conduit to the rest of the organization
- Strategic business partner and extension of your organization
Consultative approach to your business
- Understanding of commercialization strategy and business goals
- Identification and alignment of in-house services to meet your needs
- Guidance on legislation (e.g., DQSA preparation strategy)
Post-launch meetings
- Weekly/monthly conference calls
- Quarterly business reviews
A single point of contact throughout your program provides the opportunity for open dialogue and continuous accessibility.
Through your account managers, you'll have access to:
Account management support
- Senior vice president of client operations
- Managers and senior managers
- Implementation managers
- Account coordinators
- Customer service team
- Commercial learning team
Operational support
- Distribution center
- Client financial services
Technology solutions
Quality assurance
Continuous improvement
Serialization services
