Contract management and chargeback processing
Best-in-class contract management software
We provide our manufacturing partners with the advantage of
utilizing the latest proprietary contract management software, with online
access to chargeback transaction reports that display contract, membership, and
pricing data. Manufacturers will be able to set pricing, bundle products, and
integrate contracts across your enterprise into a single system while staying
compliant with your customer’s EDI 844 (chargeback submission) and EDI 849 (chargeback
reconciliation) requirements.
Proprietary chargeback processing system
Our proprietary chargeback and contract management system,
InCharge, helps us process an average of 570,000+ lines per month, of which 96.4 percent of
EDI lines are processed the same day. The InCharge application performs the
validation of membership edibility while administering your customer contracts. Detailed chargeback reporting provides our manufacturing partners with the data
necessary to review and monitor processed and rejected submissions. This speed
and accuracy in the contract update, validation, and processing allows ICS to
close the gap in time between chargeback submissions and A/R deductions on
behalf of our manufacturing partners.
Chargeback processing
Commercial contracts
Government contracts
Available contract-based volume pricing
Processing EDI submissions: 3 business days
Processing manual submissions: 5 business days
Chargeback reporting
- Daily error reporting to capture and reconcile issues
- Detailed line level reporting available through contract management system
- Ability to configure customized reports
- GPO admin fee reports (based on processed chargebacks)
Associate spotlight
Alfonso Gomez
Our commitment to excellence starts with leaders like Alfonso Gomez, Senior Director of Client Development for ICS. Alfonso joined ICS in 2000 and is a seasoned third-party logistics (3PL) veteran with over 18 years of experience managing various aspects of 3PL operations. His responsibilities encompass the strategy and execution of client and program development, including oversight and leadership of the sales and operating planning (S&OP) process, strategic RFPs, and comparator sourcing analysis processes. Mr. Gomez has held several positions in both client financial services and operations finance and has been instrumental in driving high performance with both teams. Meet more of our leaders to learn more about how they embody our vision and values.
