United in our purpose
We create solutions that enrich the lives of those we serve – our manufacturer partners, patients, associates and communities around the world. We are united in our responsibility to create healthier futures, and we value the partnerships we form along that journey.
Commitment to excellence
We are guided by a relentless pursuit of excellence, adhering to the highest quality standards. We take a strategic approach to continuous improvement, diligent execution and we continually invest in infrastructure, people and processes.
Partnership-driven approach
Our unique account management model is driven by our partnership philosophy — we manage client relationships with ultimate flexibility and a solutions-oriented mindset to ensure operational excellence at all key points in your product's journey.
Proven, innovative solutions
With our expertise and the global capabilities of Cencora, we bring proven and innovative solutions that deliver results. By starting with a consultative approach, we tailor your logistics strategy to your business goals and patients’ needs.
What makes us different?
Our areas of expertise
World-class storage and distribution
Bundle the benefits of scalability
We think beyond distribution to deliver logistics solutions that meet the needs of all types of manufacturers. We offer solutions and scalable capabilities that drive value for our clients throughout the product life cycle and across the healthcare continuum.
Outsourced service operations
Complete order-to-cash services
Supply chain efficiency is rooted in integration. That’s why we offer outsourced services, like customer service, client financial services and contract management, that go beyond distribution to drive excellence in your customers’ experience.
Cell and gene therapy
A new era of medicine
A new era of medicine demands an era of customization – one in which commercialization solutions are built around the breakthrough. We are the first and only full-service, specialty pharmaceutical 3PL to invest in the cryogenic storage infrastructure, proven methodologies and processes that enable therapy innovators to scale their specialty molecule from many to millions, with the confidence that comes from working with a trusted partner.
Rare disease and orphan drugs
Meeting the complex logistical needs of orphan drugs
Specialized logistic offerings – including storage, inventory management, ordering, shipping and billing – promote a seamless orphan pharmaceutical journey that improves speed to market, product access, and logistics ROI.
Quality and continuous improvement
First healthcare 3PL to achieve ISO 9001:2015 as certified by DQS, Inc.
By being the first healthcare 3PL to achieve ISO 9001:2015 as certified by DQS, Inc., we demonstrate to clients that we are not only well-prepared, but we also lead the 3PL industry in our approach to quality management.
Our Commercial Learning team
Cultivating a culture of learning
We keep knowledge at the center of our operations. Our dedicated and experienced Training and Education team facilitates customized training for all clients through launch, as well as refresher courses for continuous learning and improvement.
“ICS offers complete and quality logistical services that are performed by a rare group of highly trained, reliable, dedicated, and most of all, invested individuals.”
- ICS CLIENT
Associate spotlight
Karl Erickson
Our commitment to excellence in technology starts with leaders like Karl Erickson. Karl has been with ICS since March of 2003 and was a consultant for our ERP solution for 5 years prior to joining the company. He has 30 years’ experience in distribution operations and has managed all facets pertaining to ERP implementations and design. His responsibilities include ICS’ data warehouse, EDI, business intelligence and web platform. Meet more of our leaders to learn more about how they embody our vision and values.
