Why ICS

Mother and Daughter

United in our purpose

We create solutions that enrich the lives of those we serve – our manufacturer partners, patients, associates and communities around the world. We are united in our responsibility to create healthier futures, and we value the partnerships we form along that journey.  

Commitment to excellence

We are guided by a relentless pursuit of excellence, adhering to the highest quality standards. We take a strategic approach to continuous improvement, diligent execution and we continually invest in infrastructure, people and processes.

Partnership-driven approach

Our unique account management model is driven by our partnership philosophy — we manage client relationships with ultimate flexibility and a solutions-oriented mindset to ensure operational excellence at all key points in your product's journey.
Meeting in an open office area

Proven, innovative solutions 

With our expertise and the global capabilities of AmerisourceBergen, we bring proven and innovative solutions that deliver results. By starting with a consultative approach, we tailor your logistics strategy to your business goals and patients’ needs.
Associate picking in the cooler of our Louisville Speciality Distributions Facility

We offer customizable, scalable solutions

ICS provides innovative distribution services for specialty medications including cell and gene therapy products, branded and generic pharmaceuticals, biosimilars and medical devices.
Cooler racking infrastructure in our Louisville Distribution Center

What makes us different?

Proven logistics performance
We offer logistics expertise and best practices combined with our patient-centric culture to ensure superior supply chain performance.
Box on conveyor
Expert account management model
Through our expert account management model, we act as single point of access to strategic program design, enhanced 3PL and performance analytics across your supply chain.
Customer Service Female
Integrated commercialization solutions
When you work with ICS, you have access to integrated solutions from across AmerisourceBergen that provide end-to-end support for each step of the product and patient journey.

Our areas of expertise

World-class storage and distribution 

Bundle the benefits of scalability

We think beyond distribution to deliver logistics solutions that meet the needs of all types of manufacturers. We offer solutions and scalable capabilities that drive value for our clients throughout the product life cycle and across the healthcare continuum.

Outsourced service operations

Complete order-to-cash services

Supply chain efficiency is rooted in integration. That’s why we offer outsourced services, like customer service, client financial services and contract management, that go beyond distribution to drive excellence in your customers’ experience.  

Title Model solutions

An enhanced 3PL solution

For manufacturers who need to mitigate risk and realize revenue quickly and consistently, ICS offers a unique Title Model for streamlining AR processes and assuming financial ownership of the distribution process.

Tailored DSCSA services

Helping manufacturers achieve DSCSA readiness

We are intensely focused on continuing our DSCSA readiness initiatives and educating our manufacturers on what they need to do to be prepared. 

Cell and gene therapy

A New era of medicine

A new era of medicine demands an era of customization – one in which commercialization solutions are built around the breakthrough. We are the first and only full-service, specialty pharmaceutical 3PL to invest in the cryogenic storage infrastructure, proven methodologies and processes that enable therapy innovators to scale their specialty molecule from many to millions, with the confidence that comes from working with a trusted partner.

Rare disease and orphan drugs

Meeting the complex logistical needs of orphan drugs

Specialized logistic offerings – including storage, inventory management, ordering, shipping and billing – promote a seamless orphan pharmaceutical journey that improves speed to market, product access, and logistics ROI.

Actionable analytics

Real-time, actionable analytics

Our analytics suite is a tailored sales and inventory tool that offers intuitive filtering, downloadable graphics, proactive alerts and time-saving accuracy.

Quality and continuous improvement

First healthcare 3PL certified to ISO 9001:2015

By being the first healthcare 3PL certified to ISO 9001:2015, we demonstrate to clients that we are not only well-prepared, but we also lead the 3PL industry in our approach to quality management. 

Our Commercial Learning team

Cultivating a culture of learning

We keep knowledge at the center of our operations. Our dedicated and experienced Training and Education team facilitates customized training for all clients through launch, as well as refresher courses for continuous learning and improvement.

Associate writes on a whiteboard in a meeting

“ICS offers complete and quality logistical services that are performed by a rare group of highly trained, reliable, dedicated, and most of all, invested individuals.”

- ICS CLIENT
Karl Erickson

Associate spotlight

Karl Erickson

Our commitment to excellence in technology starts with leaders like Karl Erickson. Karl has been with ICS since March of 2003 and was a consultant for our ERP solution for 5 years prior to joining the company. He has 30 years’ experience in distribution operations and has managed all facets pertaining to ERP implementations and design. His responsibilities include ICS’ data warehouse, EDI, business intelligence and web platform. Meet more of our leaders to learn more about how they embody our vision and values.

Start a conversation

Looking for third-party logistics solutions that improve supply chain efficiencies and maximize commercialization success? Contact us to learn more.

Cooler in our Louisville Distribution Center